FAQ

Frequently Asked Questions

1. Where do you ship from?

All orders ship from our facility in Braga, Portugal.

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2. How long is processing time?

Processing time is up to 7 business days (Monday–Friday, excluding holidays).

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3. How long is delivery to the USA?

Delivery to the United States typically takes around 19 business days after shipment.

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4. Do you offer tracking?

Yes. Every order ships with a DHL tracking number, provided via email once the order is dispatched.

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5. How much is shipping?

Shipping is a flat rate of 34 USD per order.

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6. Do you accept returns?

Yes. We accept returns within 30 days of delivery for unused, undamaged items.
Customers pay return shipping unless the item arrived damaged or incorrect.

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7. What if my item arrives damaged?

Please email support@tiffanycolor.com. within 7 days with photos of the item and packaging.
We will arrange a replacement or refund.

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8. Can I cancel or change my order?

Yes — within 24 hours of placing the order, or before the order is shipped.
After shipping, cancellations are not possible.

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9. What payment methods do you accept?

We accept:

• Credit/debit cards

• Shopify Payments

• Apple Pay

All payments are secure and PCI-compliant.

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10. Do you offer custom or made-to-order products?

No — all products are ready-made. We do not offer custom orders at this time.

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11. Do I have to pay import duties or taxes?

Import taxes or customs fees may apply depending on your country’s rules. These are the buyer’s responsibility.

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12. How do I contact support?

Tiffanycolor
Rua de Santa Margarida 44
4710-306 Braga, Braga
Portugal

Email: support@tiffanycolor.com
Hours: Monday–Friday, 9:00 AM – 5:00 PM (CET)

For order questions, shipping updates, returns or refunds, please email support@tiffanycolor.com. We aim to respond within 24–48 business hours